- The COVID-19 pandemic has led to a serious spike in procuring on-line for groceries, based on a brand new survey of practically 8,000 shoppers from PowerReviews. Greater than six in 10 shoppers say they store for groceries on-line extra now than they did pre-pandemic. Seventy-three % of shoppers have purchased grocery gadgets on-line in the course of the previous three months in comparison with solely 17% throughout 2017.
- The accelerated adoption of on-line grocery procuring is being led by millennials, with eight in 10 making a purchase order previously three months, adopted by 74% of Gen Z and 72% of Gen X. This compares to 60% of child boomers.
- The prospect to save lots of time is driving 59% of shoppers to buy on-line. That is adopted by security, or the will to keep away from COVID-19 publicity (49%) and avoiding impulse purchases (31%). Different causes embody the flexibility to simply evaluate merchandise and costs (24%), getting product info and critiques (22%) and problem attending to a grocery retailer (20%).
Regardless of shoppers’ newfound love for on-line grocery, in-store purchases are nonetheless thriving. The overwhelming majority (95%) of those that shopped for groceries on-line in the course of the previous three weeks additionally made an in-store buy in that timeframe, based on the PowerReviews survey.
Typical grocers and massive field shops noticed the most important enhance in on-line grocery consumers, leaping from 38% in 2017 to 65% in 2021. Solely 22% are utilizing digitally native sources like Amazon Contemporary and Drizly, down from 39% 4 years prior. Third-party companies corresponding to Instacart (20%) and meal kits (15%) spherical out the underside choices.
Customers additionally are not tied to at least one on-line grocery outlet. About one-third use a couple of service to purchase groceries. This may very well be as a consequence of quite a lot of elements like product availability, location and costs.
Essentially the most generally bought merchandise is nonperishable packaged meals corresponding to canned soups, snacks and cereal (70%), which is up for 58% in 2017. Drinks corresponding to juice, soda and bottled water are being purchased by 58% of on-line grocery consumers, up from 33% simply 4 years prior.
Barely over half (56%) of web shoppers are shopping for perishable meals corresponding to meat, produce and dairy, a rise from 47% in 2017. That is noteworthy contemplating that one in every of shoppers’ chief complaints towards on-line grocery was considerations about spoilage or having strangers choose their produce. And 54% of on-line grocery consumers have bought frozen meals, up from 32% in 2017.
Lastly, 17% of web shoppers purchased alcohol, up 5 proportion factors from 2017. The pandemic has blown some wind into the phase’s sails as shoppers have elevated their general alcohol consumption. A 2020 examine from Kantar estimates that 30% of shoppers who’ve tried buying alcohol on-line in the course of the pandemic will seemingly proceed to maintain up the behavior.
On-line grocery is not stopping shoppers from exploring new gadgets, both. Whereas some consumers like on-line grocery as a result of it prevents impulse purchases, 83% are open to purchasing issues they have not tried earlier than from a web-based grocer. The teams more than likely to strive a brand new merchandise are millennials at 89% and Gen Z (87%).
And 58% report being equally as prepared to purchase a brand new grocery product on-line as they’re in-store. One other 21% are extra prepared to strive a brand new product on-line. The PowerReviews report pointed to the facility of product critiques to seize shoppers’ curiosity. Greater than half of web shoppers have been interested by critiques for nonperishable packaged meals, adopted by frozen meals (46%), contemporary (42%) and drinks (40%).
Though shoppers didn’t seem like immediately requested about their use of direct-to-consumer websites, their willingness to discover different e-commerce choices is nice information for main producers like PepsiCo, Mondelez and Unilever, which have launched or refreshed buying platforms in the course of the previous yr. PepsiCo has even organized choices on its e-commerce web site based on themes that match present client tendencies like snacking, exercise and restoration, and handy breakfast gadgets. This strategy may satiate shoppers’ urge for food for saving time on their procuring whereas additionally exploring new merchandise.